Frequently Asked Questions
Find answers to frequently asked questions about booking tours with Zoysa Tours. Learn about payments, pick-ups, private tours, cancellations, and travel from Kosgoda, Ahungalla, Bentota and Induruwa.
FAQ – Zoysa Tours
We understand that planning a tour in a new country comes with many questions. This Frequently Asked Questions (FAQ) page is designed to help you find clear answers before booking with Zoysa Tours.
We work mainly with travelers staying in Kosgoda, Ahungalla, Bentota, and Induruwa, including guests at popular beach resorts such as Sheraton Kosgoda Turtle Beach Resort, Heritance Ahungalla, RIU Sri Lanka, Cinnamon Bentota Beach, and Pandanus Beach Resort & Spa.
If you do not find your answer here, feel free to contact us directly via WhatsApp.
GENERAL QUESTIONS
Who is Zoysa Tours?
Zoysa Tours is a local tour operator based in Kosgoda, Sri Lanka, specializing in private day tours, round tours, and activities for travelers staying along the southern coast and beyond.
Where are you located?
Our base is in Kosgoda, and we regularly operate tours starting from Kosgoda, Ahungalla, Bentota, and Induruwa.
What type of tours do you offer?
We offer:
- Private Day Tours
- Short and multi-day Round Tours
- Local Activities & Things to Do
- Custom-made tours based on your interests
All tours are arranged as private tours, not shared group tours.
BOOKING & PAYMENT QUESTIONS
How can I book a tour?
You can book in two ways:
- WhatsApp booking (recommended) for the fastest response
- Booking Request Form on our website
WhatsApp is the quickest way to confirm availability.
Do I need to pay in advance?
Payment details depend on the tour type.
For most tours:
- Final payment is usually made on arrival or on the tour day
- For longer round tours, a partial advance may be requested
We will clearly explain payment terms before confirmation.
What payment methods do you accept?
Payments are usually accepted in:
- Cash (USD, EUR, or Sri Lankan Rupees)
- Other methods can be discussed in advance
Please confirm payment options with us before your tour date.
Are your prices per person or per vehicle?
Prices depend on:
- Tour type
- Number of guests
- Distance and duration
We clearly explain whether the price is per person or per vehicle when we send your quote.
PICK-UP & TRANSPORT QUESTIONS
Do you offer hotel pick-up and drop-off?
Yes. We provide direct hotel pick-up and drop-off from:
- Kosgoda
- Ahungalla
- Bentota
- Induruwa
This includes guests staying at beach resorts and boutique hotels.
What type of vehicles do you use?
We use comfortable, air-conditioned private vehicles, suitable for couples, families, and small groups. Vehicle size depends on the number of guests.
What time does the tour start?
Pick-up time depends on:
- Your hotel location
- Tour destination
- Weather and road conditions
We confirm the exact pick-up time one day before the tour.
TOUR DETAILS & EXPERIENCE
Are tours private or shared?
All tours with Zoysa Tours are private tours.
You will not be mixed with other groups.
Can tours be customized?
Yes. We specialize in custom tours.
You can:
- Add or remove places
- Adjust timing
- Combine activities and tours
Just tell us your preferences.
Are entrance fees included in the tour price?
This depends on the tour.
In most cases:
- Entrance fees and activity tickets are not included unless clearly mentioned
- We explain what is included and excluded before confirmation
This keeps pricing transparent and flexible.
Are meals included?
Meals are usually not included, unless specified.
We recommend good local or tourist-friendly restaurants during the tour.
SAFARI & SEASONAL ACTIVITIES
Is whale watching available all year?
Whale watching from Mirissa is seasonal and usually best from November to April.
Tours depend on sea conditions and weather.
Is wildlife spotting guaranteed on safaris?
Wildlife sightings cannot be guaranteed, as animals are in their natural habitat.
However, parks like Udawalawe and Yala offer good chances to see wildlife.
Are safaris suitable for children?
Yes, safaris are suitable for children, but we recommend:
- Informing us of children’s ages
- Choosing comfortable safari times
CANCELLATION & CHANGES
Can I cancel or change my booking?
Yes. Changes or cancellations are possible depending on notice period and tour type.
Please inform us as early as possible if plans change.
What happens if weather affects the tour?
If weather conditions affect an activity:
- We may adjust timing
- Offer an alternative
- Reschedule when possible
Guest safety and comfort always come first.
PRACTICAL QUESTIONS
What should I bring for a day tour?
We recommend bringing:
- Comfortable clothing
- Hat and sunscreen
- Drinking water
- Camera or phone
- Cash for entrance fees and personal expenses
For safaris or boat trips, comfortable footwear is advised.
Do you provide guides?
For most tours:
- You will travel with an experienced local driver
- Specialist guides can be arranged when required
Is it safe to travel with Zoysa Tours?
Yes. We prioritize:
- Safe driving
- Comfortable vehicles
- Clear communication
Your safety and enjoyment are our priority.
STILL HAVE QUESTIONS?
If you did not find your answer here, feel free to contact us directly.