Privacy Policy – Zoysa Tours

INTRODUCTION

This Privacy Policy explains how Zoysa Tours collects, uses, stores, and protects your personal information when you visit our website, contact us, or book tours and services with us.

We respect your privacy and are committed to protecting your personal data. By using our website or services, you agree to the terms outlined in this Privacy Policy.

1. INFORMATION WE COLLECT

We may collect personal information when you:

• Visit our website
• Contact us via WhatsApp, email, or enquiry forms
• Submit a booking or booking request
• Communicate with us before or during a tour

Personal information may include:

• Full name
• Country of residence
• Email address
• Phone number / WhatsApp number
• Hotel name or location
• Travel dates
• Number of travelers
• Tour preferences and special requests

We only collect information that is necessary to provide our services.

2. HOW WE USE YOUR INFORMATION

Your personal information is used only for legitimate business purposes, including:

• Responding to enquiries and messages
• Confirming tour bookings and availability
• Arranging hotel pick-up and transport
• Customizing tours based on your preferences
• Communicating important tour-related information
• Improving our services and customer experience

We do not sell, rent, or trade your personal information to third parties.

3. COMMUNICATION VIA WHATSAPP & EMAIL

When you contact us via WhatsApp or email:

• Your messages and contact details are used only for communication related to your enquiry or booking
• We do not add you to marketing lists without your consent
• Communication is kept private and confidential

4. COOKIES & WEBSITE USAGE

Our website may use cookies or similar technologies to:

• Improve website functionality
• Understand how visitors use our site
• Enhance user experience

Cookies do not collect personally identifiable information unless you choose to provide it. You can disable cookies in your browser settings if you prefer.

5. SHARING OF INFORMATION

We may share limited personal information only when necessary to deliver services, such as:

• Sharing your name and pick-up details with drivers or guides
• Coordinating with hotels or activity providers for confirmed bookings

All shared information is strictly limited to what is required to provide the service.

6. DATA STORAGE & SECURITY

We take reasonable measures to protect your personal data from:

• Unauthorized access
• Misuse or disclosure
• Loss or alteration

Personal information is stored securely and accessed only when necessary for tour operations and communication.

7. THIRD-PARTY LINKS

Our website may contain links to third-party websites (such as maps or social platforms).
Zoysa Tours is not responsible for the privacy practices or content of these external sites.

We recommend reviewing their privacy policies separately.

8. PHOTOS & MEDIA USAGE

During tours, photos or videos may be taken for promotional purposes (website or social media).

• We respect guest privacy
• If you prefer not to appear in photos or videos, please inform us in advance
• We will honor your request

9. CHILDREN’S PRIVACY

Our services are intended for travelers of all ages, but:

• We do not knowingly collect personal information from children without parental consent
• Parents or guardians are responsible for providing information on behalf of minors

10. YOUR RIGHTS

You have the right to:

• Request access to your personal data
• Ask for corrections to inaccurate information
• Request deletion of your personal data (where applicable)

You can contact us at any time regarding your personal information.

11. CHANGES TO THIS PRIVACY POLICY

Zoysa Tours may update this Privacy Policy from time to time to reflect:

• Legal requirements
• Changes in services
• Website improvements

Any updates will be published on this page with immediate effect.

12. CONTACT US ABOUT PRIVACY

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us.

WhatsApp: 94774373868
Contact Page: contact

FINAL NOTE

Your trust is important to us. We are committed to handling your personal information responsibly and transparently while providing safe and enjoyable travel experiences in Sri Lanka.